Product FAQs

Handicap Van & Vehicle Frequently Asked Questions

Can I drop my vehicle off at BraunAbility’s manufacturing headquarters in Indiana for a quicker conversion?

No. Your BraunAbility dealer will coordinate pickup and delivery of your vehicle to the dealership.

What if my need for a wheelchair accessible vehicle is temporary?

BraunAbility vehicles are available for rental through your local dealership. Because availability varies across the country, we recommend contacting your local BraunAbility dealer to determine the available rental length period.

What is the ground clearance of an accessible vehicle?

Ground clearance can vary from one vehicle to the next due to a number of factors including chassis type, conversion components, ground conditions, and tire pressure. Generally, the ground clearance on our vehicles is between 4 and 6 inches.   

Is financing available for the BraunAbility conversion?

BraunAbility is the only manufacturer in the mobility industry that offers financing specifically for wheelchair accessible vehicles. Talk with a BraunAbility Product Specialist or your BraunAbility dealer to find out more about BraunAbility Finance and other potential funding options that may apply toward your mobility purchase.  

Is there any trade-in value for accessible vehicles?

When you are ready for a new vehicle, BraunAbility dealers will accept your old van as a trade-in and the conversion cost maintains its value even more so than the vehicle. Your BraunAbility dealer also accepts the trade-in of an unconverted. 

What kind of warranty does BraunAbility offer?

BraunAbility backs the quality craftsmanship of our wheelchair accessible vehicles with a 3-year/ 36,000-mile limited warranty1.  Additionally, the chassis is covered by the original manufacturer’s warranty.

How do I know if an issue I am having is from the vehicle manufacturer or the BraunAbility conversion?

Check with your BraunAbility dealer first to determine what kind of issue you are experiencing. Even if your problem is from the original vehicle manufacturer, repairs for that problem can affect the conversion and should be monitored ahead of the service appointment.

Where will I get service?

Every BraunAbility dealer is staffed with specially trained mobility service technicians. BraunAbility conducts service schools throughout the year on-site at our manufacturing facility. Mobility consultants and technicians are required to attend regularly and are given in-depth instructions and the latest information on servicing BraunAbility wheelchair accessible vans. You can count on quality service no matter where your travels take you. 

Does the conversion require maintenance?

Yes. Regularly scheduled maintenance is necessary to ensure safe and trouble-free conversion operation. Maintenance is recommended every six months and is performed by a trained service technician. This inspection will ensure proper function of all conversion components like the kneel, door/ramp operation, and power source strength. The dealer will also lubricate, clean, and make any necessary adjustments. Properly maintaining your BraunAbility wheelchair accessible vehicle will increase the life of the conversion and maintain its value. 

Can I purchase a BraunAbility wheelchair van or lift through BraunAbility’s website?

No. BraunAbility products are available only through our nationwide network of dealers. Your accessible vehicle should uniquely fit your needs, and the best way to ensure you get the best fit for you, your lifestyle and your budget is to meet with a mobility dealer for a proper consultation.

Where are BraunAbility products manufactured?

Our manufacturing facility is located in Winamac, Indiana, and the BraunAbility family takes great pride in every mobility product we build.

My current conversion van is loud. What is BraunAbility doing to reduce road noise?

A lowered floor vehicle typically has more road noise because the vehicle is so much closer to the ground. BraunAbility takes special care to reduce road noise by offering an exclusive feature called Quiet Drive. This noise reduction technology results in up to a 25% overall reduction in wheelchair vehicle noise. This reduction is achieved by noise blocking weather seals, reengineered exhaust to minimize noise and vibration, as well as special noise absorbing materials in the interior of the vehicle.  

What is the difference between a BraunAbility vehicle and another accessible vehicle?

BraunAbility has been the industry leader for wheelchair accessible vehicles and lifts for over 45 years. BraunAbility offers the most accessible vehicle products out of any manufacturer in the industry in order to comfortably fits our customers’ needs. We also provide a dedicated team for customer support and financing. Finally, BraunAbility provides a dealer network that will provide our customers continued service. Our vehicles are the highest quality on the market and the continued service we provide is all part of what it means to become part of the BraunAbility family.

Does BraunAbility offer 4WD or FWD vehicles?

Unfortunately, we are not able to convert 4-wheel drive or all-wheel drive vehicles. The location of the drive shaft interferes with this capability due to the lowered floor design.

What are the payload capacities for the vehicle after conversion?

Payload capacities are re-calculated for each vehicle after conversion. We do not have payload capacity values available on units that have not been converted. Generally speaking, the higher the trim level, the lower the payload capacity. Extra features inside the vehicle take away from the total weight capacity for the vehicle.

Why doesn’t BraunAbility convert other vehicles outside of the current offerings?

Every vehicle we convert requires extensive work to meet our quality and design standards. We only convert vehicles we know will meet the fit and safety needs of our consumers. We are unable to take one-off customer orders for vehicles due to the sheer complexity of every conversion we build.  

Can you accept customer-supplied or old Ford Explorer chassis?

We cannot accept customer-supplied chassis for the BraunAbility Ford Explorer MXV. Our agreement with Ford states BraunAbility will only convert vehicles we purchase directly from them. We do stock a variety of trim levels and colors to fit varying budgets and style preferences.

Can I get a power hatch installed in my handicap van after it is converted if it didn’t have a power hatch to begin with?

Unfortunately, the power hatch feature must be installed by the original vehicle dealer technician. If you are interested in a rear-entry conversion with power operation, the chassis must come to us with a power rear-hatch.  

Will BraunAbility or Ford be altering the gas fill location in the newer MXV’s so the door doesn’t have to be shut to pump gas?

At this time, we are not looking to change the location of the Ford Explorer’s fuel system. We agree this modification would aid our customers, but it would also significantly increase the vehicle price to reroute the fuel system.

Can BraunAbility dealers install lifts on an RV or motorhome?

Our lifts can be installed on motorhomes depending on the unit design. Your BraunAbility dealer may be able to do the install for you or know a resource who can aid in the additional modifications necessary to install the lift.

 

Does not apply to commercial vehicles.

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