BraunAbility Product Support

Contact BraunAbility to be matched with a team member and receive one-on-one support to help with funding, financing, new product questions, troubleshooting, or helping with your dealer experience.

BraunAbility Owner Support Resources

Find everything you need to keep your BraunAbility product, including wheelchair accessible vehicles, lifts, and transfer seats,  in working order. From warranty and maintenance information to a copy of your owner's manual, our team is here to support you and all of your ownership needs. 

Warranty Information

We believe in the quality of our products. Look up your BraunAbility product's warranty, learn how to request service, or explore additional protection packages. 

Product Maintenance and Service

Learn how to lengthen your mobility product's life and preserve your trade-in value through preventative maintenance tips or find a certified technician for service and repairs. 

Owner's Manuals

Search our inventory of warranty information and owner's manuals for all BraunAbility products. Instantly download a copy for your records or to share with your service technician. 

Who Should You Talk To?

When it comes to answering questions about your BraunAbility product, our Customer Experience Group is available to help! If you need help after hours, our BraunAbility dealers also provide 24/7 emergency support. Dealer locations are staffed with trained technicians so no matter if you are home or traveling across the country, you’ll always have help nearby. 

BraunAbility Team Member

Contact Your BraunAbility Customer Experience Group When You...
  • Have questions about your BraunAbility product. 
  • Have questions about your product’s warranty.
  • Can’t reach or are unsatisfied with your dealer's service.
  • Have an ongoing concern that you would like documented with BraunAbility.

BraunAbility Dealership

Contact Your BraunAbility Dealership When You...
  • Need maintenance performed on your product.
  • Need service performed on your product.
  • Have questions about your payment.
  • Need to purchase parts for your product. 
  • Have questions about aftermarket equipment such as hand controls. 

Not a customer yet? Let us help you!

Contact BraunAbility's product specialist team to get personalized help navigating the mobility product purchasing journey. 

Scheduling Maintenance Service for Your Vehicle

Regular maintenance at your mobility dealership is important. There's no better way to ensure your vehicle will run strong when you need it most. Plus, keeping up with a preventative maintenance schedule is the best way to get the greatest value from your wheelchair van when it's assessed for its trade-in value.

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Contact Our Customer Experience Group for Support

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Frequently Asked Questions About BraunAbility Mobility Product Owner Support

What is the warranty coverage for my BraunAbility vehicle?


Your BraunAbility limited warranty covers all BraunAbility modified components of the vehicle for 3 years or 36,000 miles from the date of the first owner’s purchase. 

What is the warranty coverage on my BraunAbility consumer lift and/or seat?


If your product is registered through your selling BraunAbility dealer, warranty coverage for Turny Seats, Transfer Seats, and Consumer Lifts is three years for all parts and one year for labor.

Will my warranty on my BraunAbility product transfer to a new owner?


Warranty on vehicles will transfer to one additional owner. Warranty on lifts and seats does not transfer to a second owner. 

Where can I purchase parts for my BraunAbility Product?


Your local BraunAbility dealer will be able to order the parts you need. BraunAbility only sells our parts through our trusted dealer network. 

I need technical assistance with servicing my BraunAbility product. Who can help me?


BraunAbility only provides technical assistance to our trained/certified dealer network. While our dealers offer exceptional servicing capabilities, if you prefer to work on your own product, you can locate a service manual online.

What is the value of my vehicle? I'm trying to list it for sale.


As the manufacturer, we’re not able to provide you with a value on your used BraunAbility product since it’s impossible for us to do this without seeing it. Our dealer network is our eyes and ears in the field; we recommend talking to your local BraunAbility dealer to help you obtain the value on your BraunAbility product. If this isn’t an option, you can look online for similarly equipped vehicles and products to better determine your product value.

Can I transfer my lift or seat into a different vehicle?


Your safety is our top priority. We can only recommend a certified BraunAbility dealer install our products. Please consult with your local BraunAbility dealer to determine if the lift or seat can be safely installed in your vehicle.