BraunAbility Product Support

Questions? Our Product Support Team Has the Answers

As a new owner, a long-time customer, or just a shopper, our BraunAbility product specialists are available by phone, chat, email, or text to address your questions. When you contact BraunAbility, you'll be matched with a team member to receive one-on-one support to help with funding, financing, new product questions, troubleshooting, or helping with your dealer experience.

BraunAbility Dealer Support

Did you know every BraunAbility dealer provides 24/7 emergency support? BraunAbility dealer locations are staffed with trained technicians and helpful mobility specialists to ensure your vehicle is optimally suited for you and your needs. Whether you need to schedule a regular maintenance appointment or you have an urgent need, contact your local dealer at any time for support.

We had a very positive experience with BraunAbility. The time it took was reasonable. When I called them a couple of times, before delivery, I was treated with kindness and in a professional manner. From everything I have read, they have a great reputation.

- Lynda - Alabama
BraunAbility Product Support

Who Should You Talk To?

When it comes to answering questions about your vehicle, BraunAbility team members are on hand with answers. But did you know every BraunAbility dealer provides 24/7 emergency support? Dealer locations are staffed with trained technicians so no matter if you are home or traveling across the country, you’ll always have help nearby.

Call a BraunAbility Team Member When:

  • You have questions about your mobility vehicle, wheelchair lift, Chair Topper, Transfer Seat Base, UWR, or any other question you may have.
  • You have questions about your mobility product’s warranty.
  • You can’t reach or are unsatisfied with the service from your dealer.
  • You have an ongoing case that you would like documented with BraunAbility.

Call Your BraunAbility Dealer When:   

  • You need maintenance performed.
  • You need service performed.
  • You have questions about your payment.

Find your local BraunAbility dealer here.

If you have general questions about BraunAbility or our products, contact our team via the options here or connect with us on social media. Otherwise, choose your support via the categories below.

Wheelchair Vehicle Service Tips

Learn how to lengthen the life of your BraunAbility mobility product. We recommend making a maintenance appointment for your BraunAbility wheelchair lift roughly every 750 cycles (typically 4-6 months). 

Product Manuals

Search our inventory of product manuals to instantly download and for general vehicle maintenance purposes.

New and Used Van Warranty Information 

Unlike direct mobility sellers, BraunAbility does not require customers to find their own servicing dealer. This is a huge benefit when purchasing a BraunAbility mobility product. BraunAbility also has a network of dealers that support the customer 24/7, and BraunAbility supports the dealer network 24/7, so you are in the best hands. Further, our dealers are factory-trained not only on the BraunAbility conversion but on the aftermarket equipment that can be installed on the wheelchair accessible vehicle. The below text outlines the content of a BraunAbility conversion warranty.

Recalls

If you have questions about a recall please call the BraunAbility Customer Experience Group at 1-800-488-0359.

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