BraunAbility Product Support

Questions? Our Team Has the Answers

As a new owner, a long-time customer, or just a shopper, our BraunAbility product specialists are available by phone, chat, email, or text to address your questions. When you contact BraunAbility, you'll be matched with a team member to receive one-on-one support to help with funding, financing, new product questions, troubleshooting, or helping with your dealer experience.

BraunAbility Dealer Support

Did you know every BraunAbility dealer provides 24/7 emergency support? BraunAbility dealer locations are staffed with trained technicians and helpful mobility specialists to ensure your vehicle is optimally suited for you and your needs. Whether you need to schedule a regular maintenance appointment or you have an urgent need, contact your local dealer at any time for support.

We had a very positive experience with BraunAbility. The time it took was reasonable. When I called them a couple of times, before delivery, I was treated with kindness and in a professional manner. From everything I have read, they have a great reputation.

- Lynda - Alabama
BraunAbility Product Support

Who Should You Talk To?

When it comes to answering questions about your vehicle, BraunAbility team members are on hand with answers. But did you know every BraunAbility dealer provides 24/7 emergency support? Dealer locations are staffed with trained technicians so no matter if you are home or traveling across the country, you’ll always have help nearby.

Call a BraunAbility Team Member When:

  • You have questions about your mobility vehicle, wheelchair lift, Chair Topper, Transfer Seat Base, UWR, or any other question you may have.
  • You have questions about your mobility product’s warranty.
  • You can’t reach or are unsatisfied with the service from your dealer.
  • You have an ongoing case that you would like documented with BraunAbility.

Call Your BraunAbility Dealer When:   

  • You need maintenance performed.
  • You need service performed.
  • You have questions about your payment.

Find your local BraunAbility dealer here.

If you have general questions about BraunAbility or our products, contact our team via the options here or connect with us on social media. Otherwise, choose your support via the categories below.

Wheelchair Vehicle Service Tips -Learn how to lengthen the life of your BraunAbility mobility product. We recommend making a maintenance appointment for your BraunAbility wheelchair lift roughly every 750 cycles (typically 4-6 months). 


Product Manuals - Search our inventory of product manuals to instantly download and for general vehicle maintenance purposes.



Owners may contact Braun Corporation’s service department at (833) 863-3539, or the National Highway Traffic Safety Administration Vehicle Safety Hotline at (888) 327-4236 (TTY 1-800-424-9153) or



One of the Braun Corporation’s core values is "do what's right." One way we live this core value is by ensuring our customers are notified of any product safety concerns through the NHTSA safety recall process. We provide the recall search below as a resource to our customers for any Braun Corporation recall announced on or after September 1, 2018.

Enter the last 8 digits of the vehicle identification number (VIN) in the search tool below to find out if it is impacted by a recall
and its state of repair. The search will return one of three possible results:

Not Affected – vehicle is unaffected by a recall

Incomplete – vehicle is affected and the necessary repairs have not been completed

Complete – vehicle is affected by the recall and all necessary repairs have been completed