BraunAbility Wheelchair Accessible Non-Emergency Medical Transportation Guide

Guidance, Best Practices, and Accessible Vehicle Solutions for New and Expanding NEMT Providers

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Coming Soon: NEMT Buyer's Guide

 

Register Now to Receive Your Free Copy When it Becomes Available

 

Our upcoming Buyer’s Guide is designed to simplify the decision‑making process for NEMT providers, fleet managers, and commercial transportation buyers by breaking down everything you need to know before investing in a wheelchair accessible vehicle. From understanding ADA requirements and ramp types to comparing lowered‑floor vans, lifts, and essential safety features, this guide walks you through each consideration with clear explanations and expert insights. Whether you're building a new fleet or upgrading existing vehicles, this resource will help you make confident, informed decisions that align with your operational needs, rider experience goals, and long‑term budget. Contact us today for more information.

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Become a Trusted Lifeline in Your Community – Start an NEMT Business

Starting a Non-Emergency Medical Transportation (NEMT) business offers a meaningful opportunity to make a real difference in people’s lives. Reliable transportation is often the missing link between individuals and the healthcare they depend on, and NEMT providers help bridge that gap. For entrepreneurs it’s a chance to build a mission-driven business that supports community health while meeting the growing demand for accessible, compassionate transportation solutions.


When considering starting a NEMT business, understanding the different types of medical transportation is vital. The primary categories include:

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Ambulatory Transportation

Ambulatory transportation is for patients who can walk but may need assistance. This type of service typically involves standard vehicles equipped with features to aid those with mobility challenges. 

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Wheelchair Transportation

Wheelchair transportation requires vehicles equipped with ramps or lifts to accommodate patients inwheelchairs. These vehicles ensure safe and comfortable transport for individuals who cannot walk. 

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Stretcher Transportation

Stretcher transportation is for patients who cannot sit upright and need to be transported lying down. This service requires specialized vehicles with space and equipment to secure stretchers safely.





Watch the 2025 Mobility Champions Symposium Video

 

This video brings together leading voices from across the mobility and NEMT industries to share real‑world insights on accessibility, operational challenges, and the evolving needs of transportation providers. Through expert perspectives and firsthand experiences, the discussion highlights the importance of reliable vehicle design, ADA‑focused engineering, and scalable solutions that support both new and growing NEMT businesses. The leaders featured in the video offer practical guidance, strategic considerations, and forward‑looking commentary that help viewers better understand the landscape of accessible transportation and the role that high‑quality mobility products play in delivering safe, consistent, and patient‑centered service.




What Are the Best Vehicle Options for NEMT Businesses?

Choosing the right vehicle is a critical decision of any NEMT business. The vehicle must meet the specific needs of your clientele while adhering to regulatory standards. Here are some options to consider:

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Rear-Entry Minivans

Rear-entry minivans provide a straight, spacious ramp path from the back of the vehicle, making boarding simple in parking lots or tight spaces. This design keeps the side doors fully accessible for ambulatory riders, maximizing interior versatility for NEMT trips.

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Side-Entry Minivans

Side-entry minivans are ideal for quick curbside loading, offering wheelchair users a smooth, direct path into the vehicle. They also allow flexible seating arrangements, making it easy to transport both wheelchair and ambulatory passengers at the same time.

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Full-Size Vans

Full-size vans offer more space than minivans, making them suitable for transporting multiple patients simultaneously. These vehicles can be customized with wheelchair lifts and additional seating arrangements. 

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Speak to a Product Specialist​

 

Commercial Wheelchair Ramp and Lift Support

 

When you make a purchase from BraunAbility, you are getting more than just a product—you are also getting our people. Our customer service team is simply unrivaled, at every level, in every way. We work to find you the ideal mobility transportation solution, no matter the requirements, complexity, or scale. And after your purchase, we will work just as hard to offer you all the service and repair support you need.

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NEMT Owner Stories

The following stories and white papers can help you understand key regulatory considerations before beginning an NEMT business.

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How Two Women are Changing Lives with their Wheelchair Accessible NEMT Business

Two determined entrepreneurs share how they’re transforming access to medical care in Orange County by building a compassionate, wheelchair-accessible NEMT business powered by BraunAbility vehicles.Read More

Read More
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How One Tennessee Business is Redefining What It Means to Make Transportation Accessible

A Tennessee entrepreneur turns her own challenges with inaccessible transit into a mission-driven business that’s redefining what accessible transportation can—and should—look like.

Read More
Paratransit

How to Start a Business in Paratransit Services

Learn the essential first steps to launching a successful paratransit service, from choosing the right location to navigating legal requirements and licensing.

Read More



Accessible NEMT Frequently Asked Questions

Non-emergency medical transportation refers to services that provide transportation for individuals who need to attend medical appointments but do not require emergency medical care.

NEMT providers are typically paid through contracts with healthcare providers, Medicaid reimbursements, and private pay clients. Understanding the billing and reimbursement process is essential for financial success.

Medicare may cover non-emergency medical transportation under specific circumstances, such as when a doctor certifies it is medically necessary. However, coverage varies, and it is important to verify eligibility.

The income of NEMT business owners varies based on factors such as location, client base, and operational efficiency. Successful businesses can generate significant revenue through strategic planning and effective management.

Before starting an NEMT business, consider the upfront costs of purchasing and modifying vehicles, along with the ongoing expenses for maintenance, fuel, insurance, and driver wages. You should also understand how your revenue will flow - from healthcare contracts, Medicaid reimbursements, and private-pay clients.





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