The Advantage of Commercial Products from BraunAbility®


BraunAbility’s Customer Experience Group


BraunAbility’s Customer Experience Group is a one-stop resource for solutions to all your product and service-related challenges. This dedicated team features customer-dealer dispute resolution, live web-chat experts, and bilingual representatives.

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BraunAbility Product and Repair Support


BraunAbility offers unmatched product and repair support that is unrivaled in the commercial mobility transportation industry. 94% of orders are shipped the same day, and priority shipments have guaranteed same-day delivery if in stock. And when it comes to parts being in stock, you never have to worry about dealing with BraunAbility—our parts warehouse contains 6,800 separate part and product SKUs that are ready to ship. You can follow your products journey with our automated shipping notification system, and when your part arrives, you can have confidence in the care we take without products; in fact, 99.7% of our shipments arrive without damage.


BraunAbility’s Commercial Dealer Training  


As the industry leader and innovator, BraunAbility knows better than anyone that the mobility transportation industry is constantly changing and evolving. That’s why we do all we can to make sure our dealers have access to the latest product knowledge. We offer product launch training, new product videos, and in-person dealer training sessions with our experienced technical field staff.

BraunAbility also requires Mobility Service Excellence Certification from all our dealers. This process involves a combination of online and hands-on training. BraunAbility will increase service benefits for dealers that are certified, and we also send automatic certification expiration reminds to dealer staff.

BraunAbility’s Advanced Commercial Dealer Services


BraunAbility believes that commercial dealers are more than just clients or customers—they are partners we trust to deliver service and expert advice to the mobility community we both serve. Because we view commercial dealers as partners, we offer them all the tools they need to meet the needs of their customers, including a team of field technicians. From a 24/7 Dealer, Emergency contact center to our dedicated parts call center to a live web-based technical chat service, we are there whenever our dealers need us.

For our dealers, we also offer self-service aids, including an online knowledge base and tech forum, downloadable troubleshooting guides, hundreds of service manuals and service bulletins, 24/7 online parts ordering, and a 24/7 automated warrant credit process.

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