The Advantage of Commercial Products from BraunAbility®
Specialists for Every Need
As industry pioneers, BraunAbility® has cultivated teams of experts over the course of nearly 50 years. BraunAbility re-defined the modern mobility category, and our history of innovation continues today. From our finance team to our engineering teams, we pride ourselves on having the most-knowledgeable staff in the mobility product space. And with great people comes great products. In fact, more people would recommend our brand than a Mercedes based on customer feedback.
More customers and mobility vehicle technicians trust the experts at BraunAbility than any other brand in the mobility industry. In a 2017 survey, technicians said they would recommend BraunAbility vehicles 8:1 over the next competitor.
Simply put, BraunAbility is the best total solution provider in the industry.
BraunAbility is proud to employ more engineers than any other mobility manufacturer. Our designs continue to revolutionize the mobility industry and bring innovative new products to the masses. Our teams partner with engineers from top manufacturers like Toyota and FCA to produce truly integrated quality designs right down to components from the same companies that provided the original components to Toyota and even using the same testing facilities. Our commitment to our manufacturing facility and our engineering department lets BraunAbility use on-site prototyping labs to create new innovations daily. BraunAbility is also uniquely positioned to draw on the talent at Purdue University, ranked the 9th overall best engineering school nationally, and 3rd highest ranked industrial engineering program. Past collaborations yielded the international BraunAbility Q-Series Inboard Lift, which now leads as the premier lift in the market.
BraunAbility’s Customer Experience Group
BraunAbility’s Customer Experience Group is a one-stop resource for solutions to all your product and service-related challenges. This dedicated team features customer-dealer dispute resolution, live web-chat experts, and bilingual representatives.
BraunAbility Product and Repair Support
BraunAbility offers unmatched product and repair support that is unrivaled in the commercial mobility transportation industry. 94% of orders are shipped the same day, and priority shipments have guaranteed same-day delivery if in stock. And when it comes to parts being in stock, you never have to worry about dealing with BraunAbility—our parts warehouse contains 6,800 separate part and product SKUs that are ready to ship. You can follow your products journey with our automated shipping notification system, and when your part arrives, you can have confidence in the care we take without products; in fact, 99.7% of our shipments arrive without damage.
BraunAbility Mobility Consultants
Our commerical sales team work closely with dealers to ensure the best experience for the customers and product users. WIth over the average tenure of 18 years of commerical mobility solutions for transportation, they advise on the best accessiblity options, training available and service support. As industry leader in mobility and the most experienced team, customers have peace of mind of working with the best.
BraunAbility’s Commercial Dealer Training
As the industry leader and innovator, BraunAbility knows better than anyone that the mobility transportation industry is constantly changing and evolving. That’s why we do all we can to make sure our dealers have access to the latest product knowledge. We offer product launch training, new product videos, and in-person dealer training sessions with our experienced technical field staff.
BraunAbility also requires Mobility Service Excellence Certification from all our dealers. This process involves a combination of online and hands-on training. BraunAbility will increase service benefits for dealers that are certified, and we also send automatic certification expiration reminds to dealer staff.
BraunAbility’s Advanced Commercial Dealer Services
BraunAbility has over 200 dealer locations across the United States and Canada and all are regularly certified and trained on the operation of BraunAbility mobility products as well as the BraunAbility brand and history. Our mobility consultants work closely with us to communicate new product features, models, and programs to their local communities. With a combined 172 years of experience, with an average of 19 years experience for each team member, you simply will not find a more tenured group of commercial mobility experts anywhere.
Our commercial mobility consultants also work closely with transit agencies, school districts, taxi companies, fleet operators, and any other provider of accessible commercial transportation. They ensure that each customer finds the right accessibility solution for the right application. They provide continuing support by coordinating between dealers and the BraunAbility Customer Care team.
BraunAbility believes that commercial dealers are more than just clients or customers—they are partners we trust to deliver service and expert advice to the mobility community we both serve. Because we view commercial dealers as partners, we offer them all the tools they need to meet the needs of their customers, including a team of field technicians. From a 24/7 Dealer, Emergency contact center to our dedicated parts call center to a live web-based technical chat service, we are there whenever our dealers need us.
For our dealers, we also offer self-service aids, including an online knowledge base and tech forum, downloadable troubleshooting guides, hundreds of service manuals and service bulletins, 24/7 online parts ordering, and a 24/7 automated warrant credit process.
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BraunAbility has the largest dedicated quality staff in the mobility industry and subsequently also has achieved the most certifications for quality standards. BraunAbility has an ISO 14001:2015 certification requiring environmental management systems that enhance our overall environmental performance as well as a ISO 9001:2015 certification stating BraunAbility meets the requirements of a quality management system. BraunAbility is IATF 16949:2016 certified for the UVL 855 lift product. In addition to these certifications, BraunAbility is annually audited and certified by Ford – Qualified Vehicle Modifier, Toyota – Gold Rating, and Fiat Chrysler Automotive (FCA) – Q PRO approved. BraunAbility is also proudly certified by the National Mobility Equipment Dealers Association (NMEDA), passing all federal safety guidelines.
When Ralph Braun secured his first patent for his Tri-Wheeler, the motorized scooter that transported him everywhere, he set the precedent for BraunAbility. Now, BraunAbility holds the most patents of any accessible vehicle manufacturer in the world with 33 active patents and dozens pending.