Privacy Policy

Effective as of May 31, 2022

Thank you for visiting the United Access website. In this Privacy Notice, we refer to our websites as our “Online Services.” This Privacy Notice describes the types of personal information we collect from consumers through our Online Services and in connection with our products and services, including when you visit our United Access website. This notice tells you how we use the information, who it is shared with, the option open to you about how we use the information, the measures taken to protect the security of the information, and how you can contact us about our privacy practices.

Information is obtained by us in various ways, including but not limited to: information submitted to us by you through our Online Services  or in other communications;   information you provide to us if you test drive a car, buy a car from United Access, have a car appraised, or trade in a car; information you provide when you apply for financing; and from social media, such as social media handles, content and other data provided through third-party features (such as apps, tools, payment services, widgets, and plug-ins) or posted on social media pages (such as United Access’ social media page or pages accessible to the public) the types of personal information we may obtain directly from you include: your name, username and password, phone number, fax number, email and postal address, Social Security Number, date of birth, driver’s license number, and social media handle.

We may obtain commercial information relating to transactions you conduct with us (e.g., vehicle purchases, etc.). We may obtain information about the vehicles that you have researched online, payment information you provide through our Online Services, including billing address and payment card details (payment card number, expiration date and security code).

We may obtain information by automated means, such as when you visit or interact with our Online Services or open our emails. United Access may use various technologies to collect this information, such as browser cookies, flash cookies, web beacons, server logs, and other technologies. A browser “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. These technologies help us (1) store your information so you will not have to re-enter it; (2) track and understand how you use and interact with our Online Services and third-party digital services; (3) manage our Online Services around your preferences; (4) measure the usability of our Online Services; (5) understand the effectiveness of our communications; (6) identify, diagnose and resolve technical issues; and (7) otherwise manage and enhance our Online Services, products and services. The information we obtain in this manner may include identifiers, such as your device IP address and identifiers associated with your devices and apps; online activities, such as dates and times of website visits and app use, content viewed, your search terms, and how you accessed the Online Services; geolocation data. When you use our Online Services, we may infer your location via your IP address or other information regarding your network connection. We may collect precise information about the geographic location of your device. If your device is equipped with GPS or can connect with wireless access points or hot spots, or if your device is also a phone that communicates with cell towers or satellites, then your device is able to use these features to determine its precise geographic location.

In addition, we may aggregate information that we obtain about you. For example, we may combine: Information that we have obtained offline with information we obtain through our Online Services; Information we obtain through automated means with information you submit to us; Information about our transactions and experiences with you with other information we have collected from you; Financial information we learn about you with other information we obtain  and Information we get from a third-party with information we already have.

Third-Party Web Analytics Services

We use third-party online analytics services on our Online Services, including “Google Analytics” and Google reCAPTCHA v3 to collect information about use of our Online Services. Learn more about how Google uses information from sites or apps that use Google Analytics. 

We and certain third parties display interest-based advertising using information gathered about you over time and across devices and third-party websites, and platforms. Interest-based advertising or “online behavioral advertising” includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your shopping habits or online activities. They might also be served in emails or other ways. We might serve these ads, or third parties may serve ads. They might be about our products or other companies’ products. 

To determine content that is most relevant to you, we and certain third parties, such as our ad networks and other service providers, use information you make available to us when you interact with us, our affiliates, and other third parties. We and certain third parties gather this information using tracking tools, such as those described above. For example, we or the third parties may look at your browsing behaviors across devices. We and the third parties also may look at these activities on our apps and platforms and the platforms and apps of others. 

We work with third parties who help gather this information and serve ads. These third parties might link your name, email address and other information to data they obtain. That might include past purchases.

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to such “do not track” signals from browsers. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Options you select are browser and device specific.

For information as to how to opt out of certain ad network interest-based advertising in the U.S., please YourAdChoices and Network Marketing Initiative websites. Choices you make may be browser and device specific. Learn more information on these types of settings by exploring Google Play Help - Advertising ID and limiting your Apple ad tracking.

Information Sharing

We may share your personal information with third parties to the extent permitted by applicable law, including: We may share information within the United Access family of companies; We may share information with third parties who perform services for us or on our behalf. For example, we share information with vendors who send emails for us. We may also share information with companies that operate our websites or run a promotion. The information we share may include location information. We do not authorize our service providers to use or disclose the information except as necessary to perform services for us or on our behalf or to comply with legal requirements.

We may share information with third parties to complete your transactions, including Departments of Motor Vehicles and third-party finance companies.

We may share information if we think we are required to do so or believe that we must do so in order to protect ourselves. For example, we may share information to respond to a court order or subpoena. We may share it in response to requests by a government agency or investigatory body. We may share information to establish, exercise or defend our legal rights or when we are investigating suspected or actual illegal activity or fraud.

We may share information with any successor to all or part of our business. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation); and

We may share information for other reasons we may describe to you.

We share the following categories of your personal information for business and operational purposes, such as auditing transactions, data security, debugging and product improvement, customer service, fulfillment, marketing, advertising, analytics, processing transactions, and servicing and maintaining accounts: Identifiers; Commercial information; Online activities; Professional information; Geolocation data; Records of your interactions with us; Demographics; and Preferences.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

California law requires that we describe certain disclosures of personal information where we receive valuable consideration. California law considers such disclosures a “sale” even if no money is exchanged. While supporting United Access digital advertising activities, we “sell” information to digital marketing partners. They use this information to provide us with digital advertising services and may use the information to improve the services and offerings they provide to us and other businesses. The information we “sell” in this manner includes information collected when you engage with our website, and other digital offerings. 

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences or limit the communications you receive from us, please contact us as specified in the How to Contact Us section of this Privacy Notice.

Notice to California residents

Subject to certain limits under California law, California residents have the following rights:

Right to access personal information: Individuals exercising this right may request access to the categories and specific pieces of their personal information we have collected in the prior 12-month period and information about our handling of such information.

Right to deletion: Individuals exercising this right can ask us to delete their personal information we have collected, though we may be permitted to retain personal information for certain purposes; and

Right to opt-out of sales: United Access does not monetize your personal information, but we may share information with third parties in exchange for receiving insights, advertising, or other valuable services.  The California Consumer Privacy Act treats some of these disclosures as “sales.”  You may request to opt out of such “sale” of your personal information to those third parties.

You may exercise these rights without fear of being denied goods or services. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your personal information. If you are a California resident, you can exercise your rights online or by calling us at 877-501-8267.

Due to the sensitive nature of the personal information United Access may collect or maintain about you, to exercise your rights described above, you will need to answer a few questions to validate your identity. United Access uses a third party to administer the identity validation process. United Access does not have access to the information included in the questions. Should you desire to have an authorized agent submit requests on your behalf, the authorized agent will need to complete the identity validation as if you were answering the identity validation questions.

Subject to certain limits under California law, California residents may ask us to provide them with (1) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (2) the identity of those third parties. If you are a current United Access customer in California, you may make this request for such information from United Access by sending an email correspondence noting your name, address, and email address. You must also include a request that United Access provide such information to you using the following or similar verbiage. “I request that United Access provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code." Send us a message at The request may be sent by regular mail to 500 Northwest Plaza Drive, Suite 900 | St. Louis, MO 63074.

Other online services and third-party features

Our Online Services may transfer you or provide links to other online services (such as websites) for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, LinkedIn or Twitter buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, United Access is not responsible for these third parties’ information practices.

We maintain presence on several social networking and blogging platforms, such as Facebook and Twitter, and we also incorporate some third-party social networking features into our Online Services. Through these platforms and features, we may receive information about you, and this Privacy Notice applies to that information as well. In addition, third-party social networking platforms and blogging platforms have their own privacy policies which explain how the third parties that provide them will use and protect your information.

How we protect personal information

We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Children's privacy

The Online Services are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen through our Services. We encourage parents and legal guardians to help enforce our Privacy Notice by instructing children under the age of thirteen not to download or use the Online Services.

How to contact us

If you have any questions about this Privacy Notice or our privacy practices, or if you would like us to limit the communications from us or exercise other applicable privacy rights, please contact us by e-mail at