United Access main office

Our Commitment as Your Mobility Provider

We're dedicated to elevating your quality of life and being a mobility provider that you can trust. That starts with the quality of the services and products that we provide to our community. As a leader in the wheelchair accessible vehicle industry, it’s our responsibility to uphold the highest standard and offer you the best, most reliable, most affordable transportation solutions available, from wheelchair accessible trucks and SUVs to scooters, driving aids, and ramps.

At our United Access locations across the nation, we strive to provide you with the best service possible. To accomplish this, we follow several strict guidelines to guarantee that wherever you go, you can count on our team members to deliver a 5-star experience. Here's how we make sure that happens:

Mobility Provider: Quality Assurance Program

We take pride in our commitment to maintaining industry-leading quality standards. We have joined the National Mobility Equipment Dealers Association (NMEDA) Quality Assurance Program (QAP) as part of this commitment. This is the only nationally recognized accreditation program for adaptive mobility equipment, handicap van conversions, wheelchair accessible cars and vans, lifts, and scooters. As QAP members, we are held to strict quality guidelines, including regular third-party engineering inspections for compliance with industry and federal requirements, adherence to all National Safety Standards, certification of all technicians and welders, and registration with the National Traffic Safety Administration as a licensed vehicle modifier. By participating in NMEDA's QAP, we ensure that we provide our customers with the highest level of professionalism and service.

Mobility Provider Industry-Leading Maintenance

Our commitment to providing our customers with high-quality, economical solutions is supported by several benefits you receive "after the sale". When you invest in one of our wheelchair accessible vehicles, regardless of whether it’s brand new, pre-owned, a minivan, or a full-size model, you’ll enjoy many additional benefits such as: 

  • Factory-Trained & Certified Technicians: Our employees are specially certified to handle mobility equipment adaptations and maintenance.
  • Preferred service appointment scheduling: As a United Access customer, you’ll have preferred access to appointment times and scheduling.
  • 24-hour emergency hotline: No matter what time you call, our Mobility Specialists will be there to pick up the phone.
  • All DMV and title paperwork submitted: We’ll take the hassle out of filing and delivering paperwork – you just focus on getting back on the road.
  • Wheelchair Accessible Van Rental program: $150/day discounted.

We want you to feel confident in the maintenance and inspections of your wheelchair accessible vehicle, so making sure it runs smoothly is one of our top priorities. To take the hassle out of vehicle upkeep, we will send you friendly reminders when it's time for a bi-annual inspection, so there's no need to mark your calendar.

Mobility Provider Providing Repairs You Can Trust

No matter the situation, United Access is here to help you tackle any repair or maintenance needs that may come up for your van or mobility equipment. Our certified technicians and welders have a rigorous Quality Assurance Program to make sure your repair job is done right, giving you greater peace of mind.

Mobility Provider Reviews 

The commitment which United Access has to their customers is abundantly evident in our work and the reactions people have to it. Having been in business for over 25 years, we have established deep relationships with some of their customers who are now treated like part of the family. This strong bond is evidenced by the multiple 5-star reviews they've been graciously awarded - every one of them giving the whole team something to beam about.

Mobility Provider Safety Guidelines 

Safety is of the utmost importance for a mobility provider, which is why United Access services must prioritize the wellbeing of their riders. Through the implementation of comprehensive safety measures, we ensure a safe and comfortable ride for everyone who uses their service.

Safety measures should start with vehicle maintenance. We conduct regular vehicle inspections and maintenance to make sure your vehicle is running safely. Additionally, a driver's knowledge of safety protocols should be thoroughly checked and updated. This will help ensure that each trip is conducted with the highest regard for safety according to accepted industry standards.

If you're seeking the best mobility services, reach out to a United Access Mobility Specialist now. We have a network of more than 50 locations around the country to offer you the most reliable mobility solution for you and your unique needs, allowing you the freedom to go where you please and do what you desire. Contact us or visit one of our locations to learn more.  

Connect with Us

Sign up to receive our newsletter to stay up to date on the latest United Access news, events, and products. 

Related Articles