Mobility dealers across the country traveled to Reno, Nevada recently for the National Mobility Equipment Dealers Association Conference (NMEDA). This annual event is a great opportunity for dealers to keep up to speed on the latest industry trends and new wheelchair van and wheelchair lift product offerings from BraunAbility. All attendees have one goal in mind: gain knowledge that will help them serve their customers better.
BraunAbility is proud to support NMEDA, as we believe that a strong “bricks-and-mortar” dealer network is the best, and only, way to offer dependable mobility solutions to wheelchair users across the country. Here’s what BraunAbility President Nick Gutwein has to say on this subject:
“For our customer, who is in a wheelchair and looking for mobility, it is impossible to find solutions and meet their needs without this integral dealer-manufacturer relationship. There is no question in my mind that internet-only sellers, those manufacturers without a dealer network to listen to, equip, and serve customers, will fail in the wheelchair accessible van business. They will ultimately be required to find a way to connect on a personal level, and to provide responsive service around the clock.”
We cannot stress enough the importance of having a local dealer to support you after the sale. While we constantly strive to build the most reliable products we can, your BraunAbility dealer stands ready to assist you with regular preventive maintenance, and they will do everything they can to get you back on the road if problems occur. They know you depend on your wheelchair vehicle for work, doctor appointments – for everything! – and you can’t afford to be without transportation. That’s why we strongly believe the ongoing service and support provided by our dealers is most important part of the “mobility equation.”
NMEDA plays a crucial role in supporting our national dealer network. This year’s conference featured several useful seminars on topics ranging from “The Future of the Mobility Industry” to “How to Give Exceptional Customer Service.” All attendees went away fired up to make 2010 a great year for our industry.
Of course, the conference is not all work and no play – on Thursday evening our dealers gathered at the National Auto Museum for a special BraunAbility reception. Fun was had by all, and the icing on the cake was the special presentation by our Founder and CEO Ralph Braun, where he introduced his new autobiography, Rise Above. Here’s a look at the video the dealers enjoyed in the museum’s theater:
We’d like to thank all of our dealers in attendance for making the 19th annual NMEDA conference a great success. See you next year in Daytona Beach, Florida!